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Refund Policy

A legal disclaimer

Our policy outlines the conditions under which refunds may be requested for our products and services, which include:

  • Digital Products (Informational PDFs): Once a digital product has been delivered to you, refunds are only available in the following situations:

    • The product is defective or does not match the description or specifications provided at the time of purchase.

    • You encounter technical issues that prevent you from accessing or using the product, and we are unable to resolve the issue within a reasonable timeframe.

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  • Services (Website Creation, Maintenance, etc.): Refunds may be considered for services based on the following conditions:

    • If you cancel the service prior to any work beginning, a full refund may be issued.

    • If the service has already commenced, any refund issued will be prorated based on the work completed up to the date of cancellation.

    • Services rendered in full are not eligible for refunds unless otherwise specified in a separate contract.

Refund Process

To request a refund, please contact us within [14] days of receiving the product or service. You will need to provide:

  • A copy of your purchase confirmation.

  • A detailed description of the issue and why you are requesting a refund.

Refund Resolution

Once we receive your refund request:

  1. We will review and notify you of the status of your request within [5 business days].

  2. If approved, your refund will be processed, and the credit will automatically be applied to your original payment method within [10 business days].

Non-Refundable Items

Refunds will not be provided for:

  • Digital Products that have been downloaded or accessed unless they are defective or misrepresented.

  • Completed Services where work has been fully rendered as agreed upon.

  • Promotional Items or Discounts: Products and services purchased at a promotional or discounted rate may be non-refundable or subject to specific terms.

Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting on our website or other communication channels.

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